Providence Health & Services Jobs

Title: Service Desk Technical Support Representative
Location: California-Burbank

Providence is calling a Service Desk Technical Support Representative to Providence Saint Joseph Medical Center in Burbank, CA.
We are seeking a Service Desk Technical Support Representative for our Burbank, CA location.

In this position you will:
* Serve as a resource and primary point of contact for customer’s issues and requests for information technology services and support mainly via telephone.

Required qualifications for this position include:
* Associate’s degree in IT or IT related industry or a minimum of two (2) years of IT experience.
* One (1) year of IT customer service related experience in a position that had the same or similar primary duties.
* Basic knowledge of Internet Explorer, Microsoft OS from Windows 95 to Windows XP, MS Office, Unix, Unix commands, NT, Novell and TCP/IP network, hardware configuration, including PC’s, printers, servers and other peripherals.
* Basic knowledge of monitoring software and call tracking systems.
* Basic knowledge of Outlook and Outlook Web access
* Basic knowledge of Network Infrastructure, LAN/WAN Web Technologies, applications and remote access, VPN
* Basic knowledge of remote control tools (SMS, others) to remotely resolve customer issues.
* Basic knowledge of ACD, Application interface engines, database structure and logic, report-writing tools.
* Ability to communicate effectively with customers who may have a limited knowledge of computer systems operations and equipment.
* Prior experience using Knowledge management tools.

About the hospital you will serve.
Providence Saint Joseph Medical Center in Burbank, CA, is a 414 bed acute care facility, known for its state-of-the-art technology and high quality, compassionate care, has provided the full range of diagnostic, treatment, care and support services for the San Fernando Valley communities for close to 70 years.
Many of our specialized services are provided within our Heart and Vascular Institute, one of Los Angeles County's first STEMI designated receiving centers of heart attack victims; our Hycy and Howard Hill Neuroscience Institute, awarded the Gold Seal of Approval from The Joint Commission for a Primary Stroke Center, and the Gold Plus Achievement Award from the American Stroke Association (2010); our Women's Pavilion, and our newly opened the Roy and Patricia Disney Family Cancer Center, a comprehensive, state-of-the-art, patient-centered, treatment facility. Our cancer center includes some of the most advanced technology in radiation oncology, highly advanced medical and surgical oncology, excellent clinical outcomes and research, and all patient support services are housed in the same building.
Providence Saint Joseph Medical Center has an exceptional orthopedic program recognized for its excellent outcomes and clinical expertise. And Providence Saint Joseph's Bariatric Program, a leader and resource for those dealing with obesity in Southern California, received a Five-Star Rating for Bariatric Surgery, and Bariatric Surgery Center of Excellence designation from HealthGrades.

Job: Information Technology